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Director Craig Cowbrough has spent his career as a communications professional in the UK and overseas. He is also a visiting lecturer at the University of Edinburgh and the University of Stirling. 

 



More lessons in crisis management: Rangers FC

For a club so much under the spotlight you would really think they'd put a little bit more thought into their approach to crisis public relations.


Rangers FC are under the cosh, make no mistake about it, and as in every crisis lack of communication leads to an information vacuum being filled with speculation. In this case predominantly by the Daily Record who have taken it upon themselves to try and uncover exactly what's going on at the club. Why not, it's their job.


However, it is also the club management's job to protect and enhance the reputation of Rangers FC to the best of their ability. Judging by today's media mismanagement and ill conceived communications strategy this is clearly something they are failing to do.


On deciding to publish a statement on their website they have utterly failed to understand the power and influence new media has. However you can use every media platform in the book, but if your core message is ill thought out, then you are fighting against the tide from the start.


Here's the statement issued by chairman Craig Whyte that's meant to bring clarity to the situation and reassure supporters about where the club is at and where it is going. And why by issuing it in this format and with this content it has probably raised more questions than it has answered.

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RBS PR fight continues with latest bonus leak


 

Attempts by the RBS public relations machine to deflect criticism from CEO Stephen Hester by announcing that the bank's chairman Sir Philip Hampton won't be accepting his bonus of around £1.4m seemed to have been sunk by fresh news of Hester's salary add ons for 2012. 

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Concordia disaster: Lessons in crisis management

By their media performance over the past few days it would appear that the Carnival Corporation’s crisis management plan went down with the ill fated Costa Concordia.

 

The owners of the stricken cruise ship have been unresponsive, vague and less than reassuring about the facts behind the tragedy. It took three days for their internal PR machine to realise that perhaps they were out of their depth and brought in crisis specialists Burson-Marsteller to take over, but even since then basic situation management errors have continued.

 

At the forefront of these is the role, or lack of it, of Chief Executive Micky Arison. He seems to have learned nothing from BP's Tony Hayward in the aftermath of the Deepwater Horizon oil spill. Apart from six Twitter messages he has been invisible. Rather than getting to the incident, getting on camera and taking control he has not even bothered moving from his Miami base. His failure to take the lead from the start now makes any efforts to manage the crisis effectively extremely problematic. No regular, managed information flow leads to to a vacuum that's filled with speculation and opinion.

 

With no answers to the who, why, what, where and how to feed the 24 hour media machine, that's exactly what has happened. Every crisis evolves differently so responses need to flexible and adaptable, but there are basic rules to follow

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French PR push gets Rwanda back on side

Almost twenty years after France's shamelessly duplicative role in the Rwandan genocide, President Sarkozy is putting the finishing touches to a subtle, but effective, public relations push to repair the relationship with its former African ally.


A new judicial investigation in France has concluded that the event that triggered the genocide of 800,000 Tutsi and moderate Hutus was the responsibility of the ruling hard line Hutu extremists and not rebel Tutsi's as previously argued. A key concession in finding closure to his dark episode in both countries' history.

 

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McAlpine throwback does her boss no favours

Alex Salmond must have been cringing into his cornflakes this morning as the back lash against his colleague Joan McAlpine's 'anti Scottish' comments began.


It presents him with a public relations problem he could do without, just when people are starting to ask some searching questions about his independence policy. 

 

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Lawyers only likely winners of referendum spat
Alex Salmond's attempts to woo the populace to independence through the means of a referendum seem to have struck the first real hurdle, the legality of it all.

Under the Scotland Act it would appear that, as Prime Minister Cameron argues, any referendum organised without the consent of Westminster would indeed under the eyes of the law, be illegal.

Whether such a referendum was promised in the SNP manifesto seems to be neither here nor there according to the majority of legal thinking.

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Kosovo football may need more than PR
If you think the the Scottish Premier League is a goldfish bowl spare a thought for the league of Kosovo.

Despite an on going public relations campaign to be accepted by UEFA and FIFA the 12 team league in this tiny enclave in South Eastern Europe are for the time being destined to play each other in perpetuity.

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China visit marks Salmond's growing stature
 
His third visit to China in as many years would appear to be another public relations triumph on foreign shores for for First Minister Alex Salmond.

Indeed his latest trip looked more like a practise for a future Presidential State visit rather than a trade mission by a humble First Minister.

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Social media mistakes businesses can avoid
 
1 Under investing and falling off the wagon

Building a successful social media strategy doesn't happen overnight. At the start you'll need to invest a good deal of time, thought and money in attracting fans and followers—and your efforts will need to be sustained.
 
A social media community does not appear by magic and any business who thinks their activity is going to immediately convert into hard sales will be disappointed. It's only after you've built firm foundations that your network will begin to sustain itself through active participation. 
 
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Solicitors need PR wake up call
The way legal services are delivered in Scotland is changing. Marketing and public relations is now an integral part of the job and if the 10,000 or so solicitors in Scotland don't accept this, then a lot of them are going to find themselves out of one.

Down south alternative business structures came into force this month which allow supermarkets and other non legal firms to compete with solicitors for the first time. 
 
While the change to the law in Scotland has also been passed, no timetable has yet been established for implementation, but it is coming. So far the Co-op is the biggest name to muscle in on the legal market down south offering legal services through its network of banks. If successsful in bidding for the Lloyds Pharmacy chain this will open up another 600 plus potential outlets. The economic downturn has led to a general drop off in legal work anyway, but if established firms don't wake up to this new threat they will see business drop off a cliff.
 
To make matters worse supermarkets are only part of the threat. Solicitors should also be looking to how the eye care market has changed for a glimpse of the future. Once the preserve of a closed shop of small independent practitioners, since the market was opened up to competition 80% of all optician work is now done by two companies Specsavers and VisionExpress.

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